PRIVACY & COOKIE POLICY
Echelon Logistics Operations
Last Updated: 26 February 2026
1. Introduction
Echelon Logistics Operations (“Echelon”, “we”, “us”, or “our”) operates a managed logistics coordination platform used by organisations to oversee the movement of goods, partners, and day-to-day delivery workflows.
From our base in Athens, Greece, we support clients managing ongoing logistics activity across regions and borders. Our platform provides a shared operational environment used continuously by logistics teams.
This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:
- You visit echelonlogistics.co
- You contact us
- You engage Echelon Logistics Operations to provide coordination services
- You interact with environments we operate on behalf of clients
2. Company Details
Company Name:
Echelon Logistics Operations
Headquarters:
Athens, Greece
Privacy Contact Email:
privacy@echelonlogistics.co
3. Our Role in Data Processing
Data Controller
When processing personal data for our own purposes, including website enquiries, commercial discussions, and vendor communications.
Data Processor
When operating logistics coordination environments on behalf of clients. In these cases, the client remains the data controller and Echelon processes personal data strictly under contractual instruction.
4. Categories of Personal Data We Collect
Business Contact Information
- Name
- Company name
- Job title
- Business email address
- Telephone number
- Information voluntarily submitted in enquiries
Platform & Logistics Environment Data (Client Systems)
- User account identifiers
- Access logs
- Shipment reference data
- Delivery status information
- Route and planning records
- Activity and audit logs
Where such data includes personal data, it is processed solely in accordance with client instructions.
Website & Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
5. Why We Process Personal Data
- Respond to enquiries
- Operate and maintain logistics coordination environments
- Ensure continuity of platform access
- Maintain visibility across operational workflows
- Monitor performance and reliability
- Maintain system security
- Comply with legal obligations
Echelon Logistics Operations does not sell personal data.
6. Legal Basis for Processing (EU GDPR)
Where GDPR applies, we rely on:
- Contractual necessity (providing agreed services)
- Legitimate interests (ensuring reliable logistics platform operations)
- Legal obligation
- Consent (where required, including for non-essential cookies)
7. Your Rights (EU Residents)
If you are located in the European Union, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
You may lodge a complaint with the Hellenic Data Protection Authority (HDPA) or your local supervisory authority.
8. Data Sharing
We may share personal data with:
- Technology and hosting providers
- Monitoring and security partners
- Professional advisers
- Regulatory authorities where legally required
9. International Data Transfers
As Echelon supports organisations operating across Europe, the Middle East, and North Africa, personal data may be transferred outside Greece or the European Economic Area.
Where required, we implement appropriate safeguards, including Standard Contractual Clauses or other legally recognised mechanisms.
10. Data Retention
We retain personal data only for as long as necessary to support active logistics coordination engagements, maintain operational records, and comply with legal and regulatory requirements.
Website enquiry data is typically retained for up to 24 months unless a longer commercial relationship is established.
Retention of client platform data is governed by contractual agreements.
11. Data Security
Echelon Logistics Operations implements appropriate technical and organisational measures to protect personal data, including controlled system access, monitoring, structured change management, and operational continuity controls.
12. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide insight into usage patterns.
13. Types of Cookies We Use
Essential Cookies – Required for core website functionality, secure navigation, and system stability.
Analytics Cookies – Used to monitor website traffic and improve usability. Where required under EU law, analytics cookies are placed only after consent.
Marketing Cookies – Echelon Logistics Operations does not currently use advertising or behavioural marketing cookies.
14. Managing or Withdrawing Consent
You may accept or reject non-essential cookies via our cookie banner or adjust your browser settings to block or delete cookies at any time.
15. Children’s Data
Our services are directed at professional and business users. We do not knowingly collect personal data from children.
16. Updates to This Policy
We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date displayed above.